[Hiring] Customer Service Specialist @Ameris Bank

Role Description

Responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist III provides assistance to more junior team members and handles complex issues and service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.

• Strictly adhere to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
• Research and answer customer inquiries and fulfills service requests.
• Maintain knowledge of banking products, programs, services and promotions.
• Work to understand the root causes of complex customer service issues. Identify and implement resolutions.
• Resolve sensitive customer service situations and complaints.
• Perform advanced, specialized customer service functions.
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction.
• Handle account service and maintenance requests efficiently and accurately.
• Maintain accurate call documentation.
• Identify customer needs and offer appropriate bank products and services to customers.
• Provide assistance and training to more junior team members.

Qualifications

• 3 or more years of customer service or call center experience preferred.
• 2 or more years of experience in financial services or a related industry preferred.
• High school diploma or GED required.
• Bachelor's degree preferred or equivalent education and related training or experience required.

Requirements

• Computer and Microsoft Office proficiency.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, organize and prioritize tasks.
• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Able to analyze and record detailed information.
• Thorough knowledge of banking policies, procedures, products and services.
• Demonstrated commitment to quality customer service and ability to meet or exceed service goals.
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
• Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations.

Benefits

• Medical, Dental and Vision Insurance - Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment.
• Life Insurance provided at no additional cost to employees.
• Accidental Death & Dismemberment Coverage.
• Long-Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays.
• Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan - Ameris Bank matches 50% of your first 8% of contributions to the plan.
• Flexible Spending Accounts.
• Health Savings Account.
• Health Reimbursement Arrangement.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Legal Insurance.
• Employee Assistance Program.
• Employee Advocacy Program.
• Tickets at Work (Entertainment discounts for Ameris Bank Employees).
• AT&T Employee Discount.
• Wellness Discounts for Medical Premiums and Other Rewards.
• Employee Referral Incentive.
• Education Assistance.
• Employee Resource Groups.