[Hiring] Customer Service Specialist @Healthmark Group

Role Description

The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will require you to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture and overall CRAFT of the company.

• Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork.
• Provide detailed information to clients, patients, and requestors.
• Ensure notes are accurate and detailed; all actions require a note in Med-Release.
• Respond promptly to a high volume of customer calls and e-mails regarding Disability and FMLA paperwork.
• Provide excellent customer service promptly with accurate and concise information.
• Effectively and efficiently communicate with customers through various channels.
• Build strong value-based relationships with customers; a passion for customer interaction is a must!
• Ensure customer satisfaction is a primary goal.
• Follow procedures, guidelines, and policies set in place.
• Data entry and other duties as assigned.
• Fax and/or email records securely to requestors.
• Monitor the FMLA email to ensure emails are staying up to date.
• Meet daily goals.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills.
• 1+ year of call center experience.
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Willingness to learn.
• 50 WPM typing speed.
• Proficient computer skills with software applications such as Microsoft Office.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• High school diploma or GED required.
• Previous Medical Industry Experience preferred but not required.

Requirements

• Fast learner.
• Self-motivated and able to work independently.
• Ability to adapt to change/flexibility a must.
• Dependable.
• Maintain a high level of business integrity and diligence.
• Passionate about people and able to show patient empathy is a must.
• Quick worker.
• Team player.
• Positive attitude.
• Someone who strives to do more.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule

• 8-hour shift
• Monday to Friday

Education

• High school or equivalent

Experience

• Customer service: 2 years
• Call center: 1 year
• Healthcare Experience: 1 year (Preferred)

Work Location

• Fully Remote