[Hiring] Customer Service Specialist @Sterry

Role Description

We are seeking a dedicated and empathetic Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring their inquiries, concerns, and feedback are handled professionally and efficiently.

• Respond to customer inquiries via email using ReAmaze or similar platforms.
• Engage with customers through multiple social media platforms simultaneously through chat, comments or live interactions.
• Identify and assess customers’ needs to provide tailored solutions.
• Build long-term relationships and trust through open, interactive communication.
• Provide accurate and complete information using the right tools and methods.
• Handle customer complaints, offering appropriate solutions within set time limits.
• Follow up to ensure issues are fully resolved and customer satisfaction is achieved.
• Maintain detailed records of customer interactions and process customer accounts.
• Follow company communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and enhance their experience.
• Perform ad hoc duties as assigned by management.

Qualifications

• 1+ years in customer service, preferably in e-commerce or a related field.
• Experience managing social media interactions (Facebook, Instagram, TikTok, etc.).
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• High attention to detail and organizational skills.
• Empathetic and patient with a customer-first mindset.

Requirements

• Must possess reliable personal equipment, including a minimum i5 processor (or equivalent) and above, with a wide monitor suitable for effectively managing multiple applications and tabs simultaneously.

Preferred

• Experience with ReAmaze, RichPanel or other CRM Tools is a plus.
• Knowledge of TikTok Shop and e-commerce platforms (Shopify, WooCommerce, etc.).
• Basic understanding of FAQ databases and help center resources.

Benefits

• 100% remote--work from home.
• Opportunity to work in a dynamic, customer-focused environment.
• Growth and development within a collaborative, innovative team that celebrates big wins.
• A culture that values creativity, precision, and measurable results.

How to Apply

Ready to unleash your inner quality champion and share your customer experience to legendary heights? Send us your resume and a cover letter that showcases your experiences and skills!