[Hiring] Customer Service Senior Representative @Capital One

Role Description

This role involves providing exceptional customer service while working from home. As a Capital One Customer Operations associate, you will be the heart of Capital One, helping customers with their inquiries and issues.

• Handle routine customer service inquiries and problems via telephone, digital, or chat channels.
• Demonstrate empathy with customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and processing credit line increase and decrease requests.
• Navigate a computerized system for responding and troubleshooting customer questions.

Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of customer service or call center experience.

Requirements

• At least 2 years of customer service or call center experience (preferred).
• A secure home office environment that is free from background noise and distractions.
• A reliable private internet connection that is not supplied via cellular data or hotspot.
• A private network that is password protected.
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP).
• ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload.
• Hardwire ethernet connection is required.

Benefits

• Comprehensive benefits program designed to support your well-being.
• Flexible work environment to help you grow both personally and professionally.

Compensation

• $19 per hour.
• Minimum and maximum full-time annual salaries for this role vary by location:
• Columbus, OH: $39,520
• Newark, DE: $39,520
• Phoenix, AZ: $39,520
• Salt Lake City, UT: $39,520

Schedules

• Shifts are Monday - Friday with weekends as assigned.
• Start times range between:
• 12:30 PM - 7:00 PM EST (DE, PA, NJ, MD, OH)
• 10:30 AM - 5:00 PM MDT (UT)
• 9:30 AM - 4:00 PM MST (AZ)