[Hiring] Customer Service & Sales Representative @Shentel

Role Description

As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.

Qualifications

• 1+ year customer service or call center experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems and handle high call volume
• Comfortable identifying sales opportunities while supporting customers
• Self-motivated and able to work independently

Requirements

• Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
• Schedule: Full-time
• Dedicated, private workspace required
• High-speed wired internet (no Wi-Fi-only or satellite connections)
• Company-provided equipment
• Paid training with full attendance required

Benefits

• Robust earning potential
• Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
• Paid training and ongoing development
• Supportive team environment
• Opportunity to grow into advanced roles
• Discounted Shentel services in specific areas