[Hiring] Customer Service Representative / Travel Agent @Epicescapesadventure

Role Description

We are looking for a friendly, organized, and motivated Customer Service Representative / Travel Agent to join our team remotely. This role focuses on helping clients plan unforgettable travel experiences while providing excellent customer service from the first inquiry through the completion of their trip. The ideal candidate enjoys working with people, loves travel, and has strong communication and organizational skills.

Key Responsibilities

• Assist clients with planning and booking vacations including cruises, resorts, flights, hotels, and vacation packages
• Respond to customer inquiries via phone, email, social media, and messaging platforms
• Provide travel recommendations based on client preferences and budget
• Research destinations, travel options, and promotions
• Process bookings, payments, and travel documentation
• Maintain accurate client records and booking information
• Handle travel changes, cancellations, and customer concerns professionally
• Promote travel deals, special offers, and new destinations
• Build long-term relationships with clients to encourage repeat business

Qualifications

• Excellent communication and interpersonal skills
• Comfortable using computers, email, and online booking platforms
• Ability to work independently and stay organized in a remote environment
• Passion for travel and helping others plan experiences
• Previous travel industry experience preferred but not required
• Sales or hospitality experience is a plus
• Strong customer service skills

Benefits

• Work from home
• Flexible schedule
• Travel industry perks and discount
• Training and support provided
• Be part of a fun and growing travel team