[Hiring] Customer Service Representative - Tech Support @Alorica

Role Description

As a Customer Service Tech Support Agent, you’ll provide basic support to:

• Administrators
• Teachers
• Students
• Parents

Working for a global learning company specializing in cutting-edge education technology solutions, you’ll be making a difference every day for students and teachers. Most contacts will come from professionals such as teachers and IT administrators in school districts, and the support you provide will be a hybrid of technical support and customer service—so experience in both areas is important.

You’ll use effective customer support skills and techniques to:

• Identify issues
• Troubleshoot technical problems
• Determine the correct steps for resolution
• Document interactions to help reduce customer effort and provide valuable business insight

Some of our most successful candidates are not IT professionals but bring strong communication and problem-solving skills to the role.

Qualifications

• Experience in customer service and technical support
• Strong communication skills
• Problem-solving skills

Requirements

• Full-time availability
• Seasonal position
• Work from home

Benefits

• Competitive pay at $18/hr
• Full range of benefits for financial, emotional, mental, and physical well-being
• Opportunities for career advancement
• Support for community initiatives through Making Lives Better with Alorica (MLBA)