[Hiring] Customer Service Representative Specialty Sr @PNC

Role Description

As a Customer Service Representative Specialty Sr within PNC's Treasury Management Card Technology organization, you will be based anywhere within the PNC footprint. This position may be eligible for remote work in select geographic locations, subject to approval by PNC.

• Performs advanced customer service activities and initiatives for specialized products and services.
• Supports a complex dedicated suite of products/services, servicing a sophisticated client base.
• Focus on problem resolution across multiple channels for customers.
• Delivers CARES model to customers and service partners.
• Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues.
• Resolves customer service inquiries and issues, recommending appropriate solutions.
• Identifies root causes and acts as an escalation point for complex or recurring issues.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Documents customer interactions and completes service requests to minimize customer effort.

Qualifications

• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support

Requirements

• Typically requires an Associates or equivalent degree and 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service