[Hiring] Customer Service Representative @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Ability to work in a paperless environment using only authorized online tools.
• Respond to incoming calls from our providers and patients on issues related to prescription status inquiries and assisting with order delivery.
• Ask appropriate questions and listen actively while documenting required information in computer systems.
• Identify issues and communicate solutions and steps to providers and patients with prescription orders and reorders.
• Make outbound calls to providers and patients on prescription orders and payment issues based on business need.

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• High School Diploma / GED.
• Must be 18 years of age OR Older.
• 6+ months of experience in a related Customer Service environment using phones and computers as the primary job tools.
• Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.
• Submit / upload updated copy of resume in your profile.
• Experience with Microsoft Office Suite (Word, Excel & Outlook).
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Availability to work overtime during peak season possible mandatory overtime (January-March).
• Ability to work through peak season (January-February blackout for PTO).
• Ability to work full time. Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 7:00 pm CST.

Requirements

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload).
• Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.