[Hiring] Customer Service Representative Spanish Speaking @Veracity Insurance Solutions, LLC

Role Description

We’re seeking a dedicated and detail-oriented Customer Service Representative Spanish-speaking to join our team. Reporting to the Communications Manager, this remote role is responsible for delivering accurate, timely, and high-quality support to customers across multiple communication channels. The Customer Service Representative ensures a positive customer experience through thorough documentation, effective coordination with internal teams, and the ability to adapt to evolving priorities.

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally.
• Thoroughly and accurately document all customer accounts immediately after any action.
• Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating.
• Assist with simple certificate requests and manage email inboxes.
• Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service.
• Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction.
• Provide frontline feedback on recurring customer pain points to improve processes and AI responses.
• Required to perform other duties as requested, directed, or assigned.

Qualifications

• High school diploma or equivalent required.
• 2+ years’ experience in customer service.
• Ability to obtain and maintain a Property and Casualty (P&C) insurance license.
• Ability to adapt to changing customer needs and multiple communication channels.
• Strong problem-solving skills to troubleshoot issues before escalation.
• Strong written and verbal communication skills.
• Proficiency with common customer service software and systems, such as CRM tools.
• Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently.
• Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines.

Benefits

• Health, dental, and vision plans.
• Amazing work-life balance with 4 weeks of Paid Time Off.
• 10 Paid Company Holidays with 2 floating holidays.
• 401K Programs with employer match.
• Personal assistance programs for support in a healthy personal and work life.

Company Description

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter!

• Engage in groundbreaking projects that are reshaping the insurance landscape.
• Collaborate with a group of dedicated, like-minded professionals.
• Experience a culture that prioritizes growth and development.