[Hiring] Customer Service Representative Online Benefits @Lisa Russel

Role Description

As a Remote Client Service Representative , you'll work with clients who have requested information regarding their benefits and coverage options.

• Meet with clients virtually through Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and professionally
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer service and follow-up communication
• Build strong, long-term client relationships
• Maintain accurate client records and documentation

Participate in structured virtual training and coaching to:

• Develop communication, customer service, and leadership skills
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Continue growing through mentorship and professional development

Qualifications

• Excellent communication and interpersonal skills
• Positive attitude and willingness to learn
• Self-motivation and accountability
• Strong organizational and time-management skills
• Ability to work independently in a remote environment
• Professionalism and integrity
• Commitment to delivering outstanding client service

Helpful Experience (Not Required):

• Customer Service
• Client Relations
• Sales
• Healthcare
• Retail
• Hospitality
• Education
• Administrative Support
• Call Center Operations

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Benefits

• 100% Remote Work
• Flexible scheduling after training
• No daily commute
• Modern virtual work environment
• Comprehensive onboarding and training
• Leadership mentoring
• Weekly coaching and professional development
• Performance-based career advancement
• Promotion from within
• Weekly performance-based compensation
• Performance bonuses
• Leadership recognition programs
• Career advancement opportunities
• Incentive Travel & Recognition
• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Advanced virtual technology and collaboration tools