[Hiring] Customer Service Representative – Luxury Retail - English @TTEC

Role Description

This role involves supporting customers of an iconic global luxury retail brand.

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

Qualifications

• At least 1 year of retail or online sales experience
• 6 months or more of customer service experience
• English proficiency as you will be interacting with global customers and coworkers whose primary language is English
• High school diploma or equivalent
• Comfortable assisting customers and resolving customer requests on the phone
• Computer experience
• Must already reside in Canada

Requirements

• This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.
• Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada.

Benefits

• All positions are permanently remote and full-time
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Paid time off (PTO) and wellness and healthcare benefits
• Great compensation package and performance bonus opportunities
• Tuition reimbursement