[Hiring] Customer Service Representative Insurance @AAA

Role Description

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Qualifications

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, “can-do” mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within the State of Ohio.

Requirements

• Dedicated, quiet workspace without interruptions.
• Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
• Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

Benefits

• Health coverage for medical, dental, vision.
• 401(K) saving plans with company match AND Pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more!).