[Hiring] Licensed Insurance Customer Service Representative @Allstate Insurance Agency - Sharie Withers

Role Description

You're the person customers talk to before they leave. When a customer calls to cancel, gets hit with a rate increase, or is shopping around, you're the one who listens, reviews their coverage, finds the discounts and options that make sense, and gives them a reason to stay. If you take pride in turning a frustrated caller into a loyal customer, this job was built for you.

No sales quota. Not even a small one. At many Allstate agencies, even the service team carries a sales quota. Ours doesn't. You're measured on customers kept, not policies sold.

What your day looks like:

• Taking cancellation and rate-increase calls and working to keep the policy
• Reviewing coverage and discounts to find a better fit within Allstate
• Following up on pending cancellations and lapses before it's too late
• Being calm, patient, and clear with customers who are upset

This is a service role, not a sales role. If you'd rather chase new business, our Licensed Insurance Sales Agent posting is a better fit.

Qualifications

• Active P&C license
• Allstate agency experience, 3+ years preferred
• Exceptional communication skills: calm, persuasive, and confident with frustrated customers
• Texas residents preferred

Requirements

• Active P&C license
• Allstate agency experience, 3+ years preferred
• Exceptional communication skills: calm, persuasive, and confident with frustrated customers
• Texas residents preferred

Benefits

• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• Paid holidays
• Health insurance after 90 days, with 50% of the employee's cost paid

Company Description

Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate. We're licensed in and serve all of Texas, Arkansas, and Oklahoma.

You'll be employed by Sharie Withers Agency, LLC, doing business as Day One Insurance Group, an independently owned Allstate agency.

This is a remote position.