[Hiring] Customer Service Representative II Phones Bilingual (Portuguese/English) @All

Role Description

The Customer Service Representative II (Phones, Bilingual Portuguese/English) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position.

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
• Coordinates claims electronically and via telephone both in English and Portuguese.
• Handles eligibility inquiries both in English and Portuguese and all lines of business.
• Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in Customer Relationship Management (CRM) system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

Qualifications

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills both in English and Portuguese.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.

Requirements

• This position has no supervisor responsibility.
• This position requires full, flexible availability, although will generally be M-F 8-5.

Company Description

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• VEVRAA Federal Contractor/Equal Opportunity Employer