[Hiring] Customer Service Representative II @Cardinal Health

Role Description

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home.
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions.
• Provides problem resolution for order issues in a timely manner.
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction-free workspace.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred.
• 2-4 years' experience in Customer Service preferred.
• Prior computer experience using Microsoft Office systems required.
• Team-oriented mindset.
• Demonstrate a passion for healthcare.
• Strong organizational skills and attention to detail.

Requirements

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
• Receives general directions on standard work; receives detailed instruction on new assignments.
• Consults with supervisors or senior peers on complex and unusual problems.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.