[Hiring] Customer Service Representative II @Conduent State & Local Solutions, Inc

Role Description

As a Correspondence Clerk, you will be responding to and resolving customer inquiries and issues regarding our client’s products or services via telephone and email. In this role, you will be responsible for providing product information and solutions, and will help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Gather information and respond to research requests in a concise yet accurate manner.
• Communicate appropriate options for resolution in a timely manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Work autonomously within established procedures and practices.
• Provide support to other positions/operations in cases during heavy workloads or absences.
• Provide functional guidance, training, and assistance to lower level staff.
• Provide assistance, training, and troubleshooting support to lower level staff.

Qualifications

• Must reside in Florida to be considered.
• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Must be able to submit to a background check and drug test.
• Must be able to work an 8 hour shift between 7 am- 7 pm Mon- Fri.

Requirements

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Can navigate multiple applications and research solutions with ease.
• Love helping people and guiding them to the best solution for their issue.
• Are excited by innovative technology.
• Provide calm conflict resolution and problem solving for frustrated customers.
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.

Benefits

• Remote - Work From Home.
• Full-time Employment with Benefits day one including paid Holidays.
• Competitive Pay: $20/hr.
• Paid Training: Get the training you need to excel.