[Hiring] Customer Service Representative I @Marshfield Clinic Health System

Role Description

The Customer Service Representative I - Security Health Plan (SHP) primary responsibility is to ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan’s members.

• Interact with members, applicants, providers, and agents via telephone.
• Identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner.
• Participate in a basic learning phase with continual training and coaching to enhance customer service skills.
• Escalate complex issues to a Benefit Specialist.

Qualifications

• Minimum Required: None
• Preferred/Optional: Associate or Bachelor’s Degree in business administration.

Requirements

• Minimum Required: Two years’ experience with customer service.
• Demonstrated proficiency with handling high-pressure situations and with verbal and written communication.
• Preferred/Optional: Experience working in a health insurance call center.
• Minimum Required: None
• Preferred/Optional: State of Wisconsin Insurance Agent’s license.

Company Description

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

• Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment.
• Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.
• Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.