[Hiring] Customer Service Representative - Bilingual (Spanish) @Transcard Payments LLC

Role Description

Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience.

• Assumes responsibility for the effective and professional completion of call center representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Answers inbound calls in a timely manner.
• Responds to customer inquiries.
• Provides personalized customer service by responding to the needs of the customer.
• Manages and updates customer profile with the status of each customer.
• Coordinates with departments to achieve customer satisfaction.
• Builds customer loyalty by meeting customer expectations.
• Evaluates problems of the customers and provides logical lasting solutions.
• Files disputes for customers in accordance with Regulation E.
• Replies to all corresponding email.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
• Keeps supervisor informed of significant problems.
• Corresponds with Fraud Department regarding potential fraudulent activity.
• Maintains effective working relations with the operations department.

Qualifications

• Customer Service Experience.
• English and/or Bilingual (English & Spanish).
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
• Time-management skills.

Requirements

• Eastern Standard Time (EST):
• Shift 2
• Monday: OFF
• Tuesday: OFF
• Wednesday: OFF
• Thursday: OFF
• Friday: OFF
• Saturday: 12pm-11pm EST
• Sunday: 12pm-11pm EST

Education and/or Certifications

• Bachelor's degree preferred or equivalent work experience.

Benefits

• Transcard offers benefits starting the first of the month following the month of hire:
• Medical, Dental, & Vision
• 401(k) Match!
• Paid Time Off
• Life-Disability Insurance
• And more