[Hiring] Customer Service Representative @Mercola

Role Description

You’re not just answering questions. You’re changing lives, one conversation at a time. In this role, you become the steady, reassuring voice people trust when they’re navigating their health journey. You listen deeply. You guide thoughtfully. You help turn uncertainty into clarity and confusion into confidence. Every call, chat, or message is a chance to make a real difference. You’ll educate, encourage, and empower people to take meaningful steps toward better nutrition, smarter lifestyle choices, and long-term wellness. You won’t just solve problems—you’ll help people move forward. There’s something powerful about knowing your words matter. About seeing someone feel heard, supported, and capable again. That’s the impact you’ll create every day. This is your chance to help set a new standard for compassionate, human-centered customer care in the wellness space. If you love helping others thrive—and take pride in doing it with heart and excellence—this is your moment.

Qualifications

• High school diploma or equivalent.
• 2+ years customer service experience.
• 2+ years supporting individuals in healthy lifestyle management (nutrition, exercise, wellness).
• Strong verbal and written communication skills.
• Ability to remain calm under pressure and solve problems effectively.
• Proficiency with CRM or customer service software.

Requirements

• Answer product and service questions across phone, chat, email, mail, and video channels.
• Educate customers on healthy lifestyle practices including nutrition, exercise, and stress management.
• Provide encouragement and practical strategies to support sustainable lifestyle change.
• Collaborate with Senior Health Coaches and direct customers for advanced guidance when appropriate.
• Place orders and maintain accurate customer records in CRM systems.
• Resolve complaints efficiently, ensuring full resolution and follow-up.
• Meet sales goals through thoughtful product recommendations and cross-selling.
• Document interactions and communicate issues to supervisors or management as needed.

Benefits

• Mission-driven work focused on empowering healthier lives.
• Collaborative and supportive team environment.
• Opportunities to grow within a wellness-centered organization.
• Medical, Dental, and Vision coverage.
• Optional Accident, Hospital Indemnity, and Critical Illness.
• Employee Assistance Program (EAP).
• Employer-paid Life and AD&D Insurance.
• Optional Supplemental Life and AD&D Insurance.
• Short- and Long-Term Disability Insurance.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Dayforce Wallet – get paid as you earn.
• Employee Discount.
• Retirement Planning (401k with matching contribution).
• Pet Insurance.
• Wellness Program Offerings.
• Paid Time Off, accrued per pay period based on years of service, starting at 10 days annually.
• 9 Paid Holidays per year, including 1 floating holiday.