[Hiring] Customer Service Representative @Dr. Berg Nutritionals

Role Description

We are seeking an experienced Customer Service Representative with skills in billing, shipping, refunds, and various other order-related processes for Dr. Berg Nutritionals products and services.

• Resolve concerns and escalate complaints or questions to the correct department.
• Collaborate with other passionate customer service team members.
• Create a culture of satisfied customers.
• Be a driving force behind our commitment to continuous improvement and creative solutions in the ever-evolving e-commerce landscape.

Qualifications

• 2+ years' experience with online customer support in a remote setting.
• Excellent customer service skills including a friendly speaking voice.
• Fluent in English (multiple languages are a plus!).
• Excellent communication skills both written and verbal including strong spelling and grammar skills.
• Ability to stay calm and composed when customers may be stressed or upset.
• Ability to use multiple computer applications simultaneously.
• Proficient in various CRM software (ZenDesk, Gorgias, or similar).
• Proficient in Microsoft Office tools (Excel, Outlook, Teams, Word, OneDrive, SharePoint).
• High school diploma.

Requirements

• Experience with Shopify (preferred).
• Up-to-date Mac or Windows computer with anti-virus protection.
• Reliable high-speed internet connection.
• Quiet, distraction-free workspace.
• Tech-savvy and comfortable learning new tools and software.

Benefits

• Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company.
• 80 hours of paid vacation after one year of employment, with additional PTO that grows as you grow with us (tenure-based increases).
• 40 hours of personal days each year for rest, life, and everything in between.
• Paid gym membership to support your health and well-being.
• 7 paid holidays.
• 50% discount on all Dr. Berg products.
• Fully remote work with a strong emphasis on healthy work–life balance.

Company Description

Dr. Berg Nutritionals is a leader in the health and wellness industry focused on addressing the root causes of health concerns. We offer a dynamic work environment with opportunities for growth, where you can contribute to helping millions achieve better health through education, premium supplements, and holistic practices like the Healthy Keto® diet.

Working with us, you'll be part of a globally recognized brand with a social media presence reaching over 49 million followers across platforms.

Be a part of an innovative and fast-growing company that is passionate about transforming lives through education on health and wellness.