[Hiring] Customer Service Representative @Hach

Role Description

The Customer Service Representative 1 provides accurate, timely, and professional transactional support to customers by executing standard order management, quoting, invoicing, and customer communication activities. This role focuses on independently adhering to established procedures, quality standards, and customer operations expectations.

• Order Entry — Accurately process standard customer orders using established order management systems, and standard work.
• Account Creation — Set up and maintain accurate customer account information.
• Entered Status Management — Monitor and advance orders through the workflow.
• Order Status Updates — Provide timely order and shipping information to customers and teams utilizing the internal tracking systems.
• Invoice Reprints — Fulfill customer requests for invoice copies.
• Phone Support — Handle inbound calls, resolve issues, and document interactions.
• Hot Order Requests — Submit and track urgent or escalated orders per VOC.
• Lead Submittals — Assist with leads and opportunistic sales support activities within defined scope.
• Other duties as assigned.

Qualifications

• Ability to independently complete defined entry-level customer service tasks with accuracy and consistency.
• Strong attention to detail and adherence to documented procedures.
• Basic proficiency with order management, quoting, and customer communication systems.
• Demonstrated computer proficiency required.
• Ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers.
• Utilizes resources and displays strong ownership skills.
• Uses courteous & effective verbal and written communication skills.
• High School diploma required. Associate’s or Bachelor’s degree preferred.

Requirements

• Prior experience in a customer service, order management, and or transactional support environment (preferred but optional).
• Familiarity with CRM or ERP systems (preferred but optional).
• Experience with Microsoft Office, Salesforce, and Oracle preferred but not required.

Benefits

• Comprehensive package of benefits including paid time off.
• Medical/dental/vision insurance.
• 401(k) to eligible employees.
• Bonus Pay eligibility.