[Hiring] Customer Service Representative @Aspira

Role Description

Seeking a Part-Time Customer Service Representative located in Maryland. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty. This is a fully remote, part-time position working approximately 29 hours per week.

Responsibilities

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
• Follow established processes to assist customers with reservations, ticketing, permits, and other services.
• Effectively transfer customers to the appropriate department when needed.
• Seek management support when necessary for complex issues or escalations.
• Document customer interactions accurately according to company standards.
• Update customer accounts and system information accurately.
• Meet individual KPIs and support department goals for customer service excellence.
• Adhere to company policies, procedures, and performance standards.
• Complete all required training and coaching within set timeframes.
• Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
• Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
• Perform other duties as assigned to support the contact center.
• A flexible schedule is required, including evening or weekend hours.

Qualifications

• Strong customer service skills with a professional, calm demeanor.
• Ability to listen attentively, demonstrate empathy, and respond to customer needs.
• Builds rapport with customers through friendly and professional interactions.
• Proficient in following scripts and documenting customer interactions.
• Demonstrates ownership and accountability, ensuring customers receive exceptional service.
• Strong communication skills, both verbal and written, with excellent attention to detail.

Requirements

• High School Diploma or equivalent.
• 1+ years of inbound contact center experience.
• 2+ years of customer-facing experience in a service role.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Desired Hardware and Software Competency

• Basic proficiency in Microsoft Office Suite.
• Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.
• General internet skills and the ability to use various online tools.