[Hiring] Customer Service Representative @DXC Technology Services

Role Description

We are seeking U.S. Citizens to join our Help Desk team supporting federal programs. In this role, you will:

• Handle inbound and outbound customer calls
• Document inquiries and escalate issues as needed
• Use help desk software to track and resolve requests
• Follow compliance protocols when working with sensitive information
• Work scheduled shifts (Mon–Fri between 6 AM–9 PM CST; Sat 6 AM–6 PM CST)

Qualifications

• High school diploma or GED
• 1+ year customer service or call center experience
• Familiarity with help desk software and telephone systems
• Strong communication and problem‐solving skills
• Must pass federal/state background checks

Requirements

• Remote U.S. based role
• May require weekend shifts