[Hiring] Customer Service Representative @Military Spouse Corporate Career Network

Role Description

Employer is searching for their next long-term Customer Service Representative to join the team assisting in providing information, service, and assistance related to pension and health & welfare plans. This includes taking inbound calls and working on client requests via a variety of channels. The position is responsible for special tasks and projects as assigned.

• Provides customer service assistance for situations regarding simple requests as defined in training.
• Responsible for maintaining high standards of quality and courtesy.
• Routinely suggests opportunities for improvement and supports the execution of such improvements.
• Utilizes system(s) and other department resources to obtain the necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals.
• Accesses the system(s) to obtain necessary information to answer questions and provide information to customers and various company personnel.
• Ensures changes, corrections, or other actions on the system are documented and records maintained.
• Responds to webmail inquiries within delegated authority.
• Initiates changes, corrections, or other actions in the system(s) within delegated authority.
• Prepares reports and similar documents; ensures that information is fully researched and accurate.
• Develops effective working relationships with customers, whether an external customer or an employee from another location or functional area.
• Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested.
• Maintains effective working relationships with both internal and external clients.

Qualifications

• 2 years of contact center experience
• Experience with pension and/or medical/welfare plans
• Associate degree (or above) required
• Medicare Annual Election Period (AEP) experience preferred
• Excellent communication (both verbal and written), interpersonal, and organizational skills.
• Proven ability in judgment and handling angry/irate customers.
• Ability to expeditiously process quality transactions and provide follow-up as necessary.
• Ability to work as a team member and achieve team goals in a “client-focused” environment.
• Availability to commit to evening shifts as assigned is required.

Requirements

• Starting pay rate: $19/hour with a structured growth plan
• CR1: $19/hour (typically the initial 3-4 months of onboarding and basic training)
• CR2: $20/hour (Advancement after the completion of Pension/Medical training)
• CR3: $21/hour (Advancement typically around 18 months)

Benefits

• 100% remote!
• Equipment provided
• Health | Dental | Vision Insurance enrollment
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• Yuna Health
• EAP
• 401k
• Perkspot

Training

• Start Date: Mid November 2026
• Onboarding Training: Mon-Fri 9am - 5pm (1 hour lunch) ET for 1-2 weeks.
• Three additional trainings must be completed to take on the full range of calls you will assist within this position.
• Complete training will not be completed until 12-18 months after starting (~ Winter 2027).

Compliance & Eligibility

• Background & Screenings: Successful candidates must complete and pass a background check, credit check, and drug screen prior to their start date.
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
• Work Environment: Must have a quiet, distraction-free work environment, reliable high-speed internet, and a dedicated and private workspace.