[Hiring] Customer Service Representative @ACC PREMIERE

Role Description

At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. We are seeking individuals with experience in retail, sales, retention and/or data entry.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative.

Please note: if you live in CT or NJ near our offices you may be required to come in when necessary.

Responsibilities

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Qualifications

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills both English and Spanish
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services

Training

• Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• Remote training (via the video conference platform Zoom)
• 100% Attendance

Benefits

• Equipment Provided
• Paid Training

EEO Statement

ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Why Us?

• We inspire and develop employees to be able to effectively empathize with consumers.
• We create experiences that provide promotion opportunities from within.
• We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!