[Hiring] Customer Service Manager @Harris Lane Recruiting

Role Description

Harris Lane Recruiting is looking for an experienced Customer Service Manager who can be an integral part of our team. Our ideal candidate has a strong aptitude in building relationships with customers and employees, possesses a penchant for providing stellar customer service, and is experienced in driving continuous improvement projects. Ultimately, we seek a leader that understands the value of customer service and retention and is able to ensure the highest level of satisfaction for both our employees and our customers.

• Develop, implement and manage customer service policy, procedures and best practices.
• Establish communication channels to gather customer feedback and measure customer satisfaction.
• Ensure team members process requests efficiently and accurately.
• Lead and develop customer service employees, fostering a positive work environment.

Qualifications

• Excellent organizational and analytical skills.
• Proficient in MS Office Suite and customer service software.
• Bachelor’s degree in business administration, management, or related field.

Requirements

• Excellent organizational and analytical skills.
• Proficient in MS Office Suite and customer service software.
• Bachelor’s degree in business administration, management, or related field.

Company Description