[Hiring] Customer Service Representative @Accenture

Role Description

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.

Qualifications

• Higher Degree
• Any Graduation, Undergraduate
• Diploma in Any Discipline

Requirements

• Primary skill - Voice of Customer (VOC) Research - P4
• Secondary skill - Service Desk - P4
• Experience: 1 to 3 years
• Languages: Spanish C1, English C1

Benefits

• Improve workforce performance and productivity
• Boost business agility
• Increase revenue and reduce costs
• Customer Operations - Voice - Help desk role - ticket resolution
• Define the vision and operating model to capture customer experience feedback
• Translate feedback into opportunities, size and prioritize opportunities, and feed into the organization for enablement