[Hiring] Customer Service Representative @North Memorial Health Career Portal

Role Description

The Customer Service Representative provides unmatched customer service to North Memorial customers and staff, in a call-center like environment. The Customer Service Representative works as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations. The Customer Service Representative is accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating. Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate.

Qualifications

• High School diploma or equivalent (GED) required.
• 1 year customer service experience required.
• Minimum of 6 months scheduling experience and/or registration experience preferred.
• Call center experience preferred.
• Ability to multi-task.
• Typing test minimum 35+ WPM required.
• Experience in health care setting preferred.
• Understanding of HIPAA.
• Independent problem-solving skills.
• Skilled in MS Office products.

Requirements

• Work Group: Non Contract
• Hours per two week pay period: 40
• Shift: Day/Evening 4 & 8 hours
• Weekend Requirement: Weekends by Department Rotation
• Call Requirement: None
• Remote or On-site: Remote
• FLSA Status: Non-Exempt
• Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
• Salary Range: N11 $21.54
• Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
• Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position.

Benefits

• Eligible for the Public Student Loan Forgiveness program.
• Health & Welfare Benefit Packages.
• 401k Retirement Match or Pension Plan, based on workgroup eligibility.
• Generous Paid Time Off (PTO) Plans.
• Adoption Reimbursement up to $3000 per child.
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition.
• Education/Tuition Reimbursement.
• 24/7 Fitness Center Access for all benefit eligible team members.

Company Description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

• Two hospital locations in Robbinsdale and Maple Grove.
• Network of 23 clinics including 13 primary clinics, 6 specialty clinics, and 4 urgent care/urgency centers.
• Robbinsdale Hospital: 385-bed facility, top Level 1 Trauma center for 25 years.
• Maple Grove Hospital: 134-bed facility, recognized for Women and Children Care.
• Both hospitals named to the 2022 Fortune/Merative 100 Top Hospitals® list.
• 2023 Women’s Choice Award Best Hospitals list.