[Hiring] Customer Service Representative @Hindaentives

Role Description

Join a customer-focused team dedicated to delivering exceptional service and creating positive experiences for customers and program participants. In this role, you’ll play a key part in ensuring inquiries are resolved efficiently, orders are managed accurately, and participants receive the support they need in a fast-paced and collaborative environment.

Hinda Incentives is seeking a Customer Service Representative for a temporary full-time assignment of 90-120 days, who is service-oriented, detail-focused, and passionate about helping customers while delivering a high standard of support.

Qualifications

• High school diploma or equivalent
• 2+ years of customer service experience, preferably in a call center environment
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
• Strong communication, problem-solving, and multitasking abilities

Requirements

• Respond to customer and program participant inquiries by phone and email regarding programs, accounts, and order status
• Collaborate with internal teams to troubleshoot and resolve customer and participant concerns efficiently
• Research inquiries, gather relevant information, and accurately document customer interactions
• Work directly with suppliers and carriers to investigate and resolve order-related issues
• Process returns, issue point refunds, replacements, and customer credits as required
• Support achievement of service and operational goals, including response times, call center performance, and returns processing metrics
• Generate and process order status reports for assigned accounts

Benefits

• Collaborative team environment
• Commitment to employee recognition and growth opportunities
• Workplace culture that encourages success