[Hiring] Customer Service Representative @Republic Services

Role Description

With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.

• Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
• Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
• Inputs standard customer requests into Company systems.
• Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
• Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Enters service and route data into computer for billing and route scheduling purposes.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• Performs other job-related duties as assigned or apparent.

Qualifications

• An Associate’s or Bachelor’s degree.
• Knowledge of the waste management industry.
• Experience using bilingual skills in a business environment.

Requirements

• High School diploma or G.E.D.
• Minimum of 1 year of experience in a call center or other customer service related environment.
• Experience working in a team environment.
• This role requires managing a high volume of phone interactions in a fast-paced environment while consistently delivering exceptional, world-class customer service.
• Must be able to work 2 Saturdays a quarter, SAT 8am -12pm CST.
• Must be able to work any 8hr shift between the hours of 6am CST- 6PM CST.
• The ideal candidate would come from CSR1 National Accounts or Higher-Level Tier in the CRC, with preference for National Accounts experience.
• Applicants must demonstrate a positive attitude and a willingness to contribute to team success.
• Pay $19-20/hr.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).