[Hiring] Customer Service Representative @Emapta

Role Description

The Customer Service Representative plays a vital role in delivering responsive support, resolving customer concerns, and creating seamless buying experiences across multiple channels. This role offers a long-term global career with Emapta, designed for top 1% talent seeking stability, growth, and meaningful opportunities.

Qualifications

• High school diploma or equivalent; college education preferred
• 1-3 years of customer service experience, preferably in a BPO, e-commerce, retail, or online support environment
• Excellent verbal and written English communication skills
• Strong interpersonal and customer service skills
• Ability to multitask and work effectively in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office applications and web-based systems
• Ability to work independently and collaboratively within a team

Requirements

• Experience supporting e-commerce platforms and online retail operations (preferred)
• Familiarity with CRM, ticketing, or customer support software (preferred)
• Experience providing phone, email, and chat support (preferred)
• Strong attention to detail and organizational skills (preferred)

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment