[Hiring] Customer Service Representative @Rotech Healthcare Inc.

Role Description

Rotech Healthcare Inc. is seeking a detail-oriented and patient-focused Customer Service Representative (Market Operations) to join our growing team. If you have experience in healthcare administration, insurance verification, or patient intake—and thrive in a fast-paced, mission-driven environment—this role is for you. You’ll play a key role in ensuring patients receive the medical equipment and respiratory therapies they need by managing intake, verifying insurance, and coordinating services across multiple locations.

This position pays $18.00–$20.00 per hour, depending on relevant experience and the state in which the candidate is hired, and is eligible for a bonus opportunity.

• Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products.
• Manage new patient setups and service requests across multiple regional locations.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.
• Maintain accurate documentation and records in compliance with company and JCAHO standards.
• Lead onboarding and training sessions for new locations joining the regional team.
• Identify workflow improvements to reduce delays and enhance patient care.
• Provide technical assistance and support to patients and referral sources.
• Collaborate with sales and operations teams to resolve issues and meet service expectations.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED equivalent, required.
• Experience with medical equipment, preferred.
• Experience with medical billing practices and of billing reimbursement, preferred.
• Experience in medical field and administrative record management, preferred.
• One year of related work experience, preferred.
• Medical terminology, preferred.

Requirements

• Employment is contingent on background check (company-wide).
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B (HEPB) and TB vaccinations.