[Hiring] Customer Service Representative @Systems & Methods, Inc. (SMI)

Role Description

Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned. This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements. Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements and are responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.

Qualifications

• High school diploma or equivalent
• At least one year prior experience in an area of service delivery, customer service, call center technology, or other related field
• Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
• Proficient in data entry skills including keyboard, mouse, and 10-key pad
• Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

Requirements

• Knowledge of customer service techniques, including how to handle upset callers
• Policies and procedures involved in SDU payment processing
• Child support policies
• SMI and state client’s child support system
• Modern office practices, procedures, and equipment
• Ability to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
• Maintain accurate and interrelated records
• Respond promptly to customer needs
• Identify and resolve errors
• Work with integrity and ethically
• Work independently with little direction
• Meet schedules and timelines
• Work confidentially with discretion
• Communicate effectively, both orally and in writing
• Apply interpersonal skills using tact, patience, and courtesy
• Work varied schedules and overtime hours, as necessary

Benefits

• Work from home!
• Paid training!
• Set schedule: Monday - Friday between 8:00am CT - 6:00pm CT
• Benefits effective after 30 days of employment
• 401(k)
• Gym Membership Reimbursements
• Career Growth Opportunities
• Exciting, Fun and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family