[Hiring] Customer Service Representative @AAA

Role Description

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Qualifications

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within the State of Texas

Requirements

• Must reside within the State of Texas
• Dedicated, quiet workspace without interruptions
• Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
• Modem/Router must be in the same room as the computer equipment with a minimum of 50 – 100 mbps download and 10 mbps upload
• Demonstrated ability to uphold productivity and confidentiality in a remote setting
• Regular attendance in virtual team meetings and training sessions
• Availability during standard business hours and flexibility for possible shift adjustments

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)