[Hiring] Customer Service Representative @DriveTime

Role Description

The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty.

• Simplifying the complex world of automotive warranties.
• Anticipating customer needs by evolving self-service options.
• Providing world-class customer service.
• Hiring masters of customer service with high emotional intelligence.
• Effectively managing customer conflict in a fast-paced call center environment.

Qualifications

• Passionate and goal-oriented.
• Excellent verbal and written communication skills.
• Agile in a fast-paced environment.
• Plays well with others in a high-functioning team environment.
• Works well under time constraints.
• Fantastic problem solver.
• Positive emotional resilience.

Requirements

• High School diploma required; Associate or Bachelor’s degree preferred.
• 3+ years of experience in a customer service role with conflict resolution.
• Experience in the automotive industry is a huge plus.
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing preferred.
• Must be located in AZ, FL, GA, NC, TN, TX, UT, or NV.
• Work from home with a conducive and quiet workspace and reliable internet.

Benefits

• Work From Home with casual wear.
• Medical, dental, and vision coverage.
• 401(K) and company-paid life insurance policy.
• Short and long-term disability coverage.
• Growth opportunities with over 1,000 employees promoted year over year.
• Tuition reimbursement for professional development.
• Wellness program with self-guided coaching and cash incentives.
• Competitive pay across the organization.
• Consistent work schedule Monday through Friday, with rotating Saturdays.
• Game room with ping-pong and pool tables.
• In-house gym for employee wellness.
• Social events for team gatherings and competitions.
• Paid time off including wellness days, holidays, and vacation time.