[Hiring] Customer Service Representative @CPSI

Role Description

The Customer Service Representative role is a fully-remote position responsible for providing TruBridge Contact Center Support to clients Early Out Service patients. The position supports either:

• 10am - 7pm CST (Mon - Fri)
• 11am - 8pm CST (Mon - Fri)

Essential Functions for Customer Service Representative include:

• Responsible for consistently meeting production standards for inbound and outbound calls.
• Responsible for consistently meeting quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer.
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork and documentation.
• Effectively communicates with callers for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans, and processing payments while maintaining a professional level of customer service.
• Schedules call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.

Qualifications

• High School Diploma or equivalent combination of education and relevant experience needed.
• One year or more providing customer service support over the phone in a remote setting (preferred).

Requirements

• MUST be available to work 10am - 7pm CST or 11am - 8pm CST.
• High-speed home internet (NOT Cell-based internet) required.
• Ability to test home internet speed to ensure adequate bandwidth.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.

Company Description