[Hiring] Customer Service Representative @Hire Overseas

Role Description

We're looking for a Customer Service Representative to handle inbound customer calls, book appointments, manage basic administrative tasks, and support field team dispatching and billing for a growing pest control company serving homeowners and property managers across Massachusetts. This is a multi-function operations role.

• Be the first point of contact for customers calling in.
• Keep the schedule organized.
• Provide operational support to keep the field team running without gaps.
• Experience in pest control or any home service industry is a strong plus.
• If you are organized, responsive, comfortable in customer-facing communication, and can juggle multiple tasks without dropping the ball, this role is a strong fit.

Qualifications

• Prior experience in customer service, call handling, appointment booking, or administrative support.
• Clear, professional, and warm spoken and written English communication skills.
• Comfortable managing inbound calls and booking appointments in a service-based business environment.
• Organized and detail-oriented with the ability to manage multiple tasks simultaneously without losing accuracy.
• Comfortable learning and working in new software platforms quickly.
• Self-directed and reliable in a fully remote environment.
• Available to work during US Eastern Time business hours.

Requirements

• Answer inbound calls from homeowners, landlords, and property managers with professionalism and warmth.
• Qualify customer needs, explain service options, and book appointments accurately in GorillaDsk.
• Follow up on open inquiries and ensure every customer call is handled promptly and completely.
• Maintain a positive and helpful tone across all customer interactions including difficult or frustrated callers.
• Manage data entry, record keeping, and basic administrative tasks across company systems.
• Keep customer records, appointment details, and service notes accurate and up to date.
• Support the owner with administrative requests and operational coordination as needed.
• Coordinate scheduling and dispatching for field technicians as needed.
• Communicate job details, addresses, and timing to technicians clearly and on time.
• Track field team status and flag any scheduling conflicts or gaps proactively.
• Assist with invoicing and billing follow-up for completed service appointments.
• Track outstanding invoices and support collections outreach for overdue accounts.
• Maintain accurate billing records across customer accounts.

Benefits

• You will be paid in USD (bi-monthly: every 15th and 30th).
• Paid Time Off in accordance with company policy.
• Observance of Holidays per company guidelines.
• 100% remote setup so you can work wherever you're most productive.
• This role requires availability during US Eastern Time business hours.
• Stable, long-term role with clear responsibilities and room to grow as the business expands.

How to Apply

• Please include your updated resume.
• A short Loom video (1 to 2 minutes) introducing yourself, describing your customer service or administrative experience, and explaining how you handle a situation where multiple customers are calling in at the same time while you also have scheduling tasks to manage.
• Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

• Initial Application - Submit your application and complete our prequalifying questions.
• Video Introduction - Record a video introduction to showcase your communication skills and work experience.
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable).
• Recruitment Interview - Initial screening with our talent team.
• Executive Interview - Meet with senior leadership to discuss role alignment.
• Client Interview - Final interview with the client team you'd be supporting.
• Background & Reference Check - Professional reference verification.
• Job Offer - Successful candidates receive a formal offer to join the team.