[Hiring] Customer Service Representative @NTI

Role Description

Make a meaningful difference for people navigating the cost of their prescription medications and the process of accessing available assistance. In this remote opportunity, you’ll be a trusted resource for individuals seeking support through prescription savings and assistance programs, answering questions, explaining the enrollment process, and helping them understand their available options.

If you’re a compassionate, detail-oriented problem solver who takes pride in providing exceptional service and helping people feel supported, this may be just what you’re looking for. This remote, flexible opportunity pays independent contractors $15 per hour.

What You’ll Be Doing

• Handling incoming and outgoing phone calls, responding to customer questions, and explaining program requirements
• Obtaining patient financial records and other required documentation, verifying insurance benefits, and reviewing patient records and established guidelines to determine eligibility for assistance programs
• Processing orders for specialty medications, including obtaining and documenting the required authorizations
• Handling all customer interactions with compassion and professionalism, including those with upset or frustrated callers
• Documenting and escalating complex adverse events or product quality complaints according to detailed client and program guidelines
• Ensuring compliance with established processes, procedures, and regulations concerning medication ordering, medication distribution, and communication protocols

Qualifications

• At least one year of experience in a call center customer service environment is preferred
• Medical office, pharmacy, or non-clinical medical experience is very helpful
• Strong written and verbal communication skills to clearly and effectively explain information to customers
• Great active listening skills, and the ability to ask probing questions as needed
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Computer proficiency to navigate multiple programs and databases while assisting customers
• The ability to consistently deliver compassionate, high-quality customer service in a fast-paced, high-volume environment
• Effective de-escalation skills when handling difficult calls

Requirements

• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
• A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
• At least 8GB of RAM, with at least 4GB available for use
• A processor capable of reliably running all required software and programs simultaneously
• Up-to-date antivirus software
• Dual monitors, each capable of displaying at least 1024 x 768 pixels
• A USB noise-cancelling headset
• A webcam for your Certification experience
• A smart phone to facilitate dual-factor authentication

Benefits

• This customer service opportunity pays independent contractors $15 per hour
• Remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements
• Significant savings in expenses related to transportation, clothing, childcare or eldercare, and food
• Potential qualification for home office tax deductions (consult with an accountant to determine eligibility)
• Access to program experts who are available to meet with you upon request
• Free certification to provide you with the information you need to be successful as a Customer Service Representative
• Opportunity to earn up to $300 in certification incentives in your first month of servicing
• The freedom and flexibility to choose your own schedule, within the client’s hours of operation
• The chance to achieve better work-life balance
• Access to NexRep Perks, a program that recognizes the service provided by independent contractors