[Hiring] Customer Service Representative @Sutherland

Role Description

Temporary position - 6 month contract. In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include:

• Responding to incoming calls related to student inquiries
• Providing information on scholarship application and funding status
• Ensuring that all questions are answered
• Ensuring callers are satisfied
• Helping students to be registered

We will provide all equipment, but to be successful when working from home you must have:

• Reliable, hard-wired internet service
• A quiet, distraction-free place to work

Qualifications

• Excellent verbal and written communication skills
• Strong multitasking abilities
• Fluency in English
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• Excellent wired internet connectivity
• A quiet, distraction-free, secure place to work

Company Description

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation:

• During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
• At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
• The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
• Periodic reports are made to the government on the following information.
• The completion of the Administrative EEO record is optional.
• If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
• Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.