[Hiring] Customer Service Representative @Yempo Solutions

Role Description

We have an exciting midshift opportunity available for Customer Service Representatives. Work from home or the office – you choose!

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Qualifications

• Bachelor’s degree in any field or equivalent work experience.
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette, active listening, and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible, and collaborative attitude.

Benefits

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement.
• Additional HMO dependents added each year of service.
• 20 vacation days per year; 7 sick days.
• Annual performance bonuses and incentives.
• Annual salary reviews and increases.
• Free cooked rice, snacks, and hot drinks.
• Company polo shirts provided.
• Fantastic, bright, and cheerful open-plan work environment.
• Prestigious clients and highly professional and friendly co-workers.

Company Description