[Hiring] Customer Service Representative @Facelove

Role Description

We are looking for a dedicated and detail-oriented Customer Support Representative to provide excellent customer service and support our growing e-commerce operations. The ideal candidate has strong communication skills, experience in handling customer inquiries, and is comfortable working with online tools and platforms.

• Respond to customer inquiries primarily via email in a timely and professional manner
• Handle customer concerns, complaints, and order-related issues
• Provide accurate information about products, orders, and policies
• Manage and organize customer support tickets using Zendesk or similar tools
• Assist with order tracking, returns, and refunds through Shopify
• Collaborate with the team via Slack and other communication platforms
• Maintain a positive and helpful brand voice in all interactions

Qualifications

• Excellent written communication skills (required)
• Proven experience answering customer emails (required)
• Hands-on experience with Amazon Seller Central and Zendesk or similar email support tools (required)
• Experience using Shopify (required)
• Background in e-commerce customer support (required)
• Familiarity with Slack or similar communication platforms
• Highly organized, responsive, and detail-oriented
• Able to work independently and manage time effectively
• Must be available consistently, 7 days a week

Benefits

• Competitive salary
• On-time and reliable payments
• Opportunity to work with a fast-growing global e-commerce brand
• Long-term growth opportunities