[Hiring] Customer Service Representative @iShare Inc

Role Description

We are seeking customer service professionals with experience in financial services, banking, retirement benefits, 401(k), insurance, healthcare claims, payment processing, or call-center operations.

• Assist clients with retirement-plan and benefit-payment inquiries.
• Explain lump-sum distributions, rollovers, death benefits, and loan withdrawals.
• Support payment processing, check reconciliation, tax forms, ACH, debit-card, and bill-payment inquiries.
• Resolve client concerns accurately while delivering exceptional customer service.
• Follow established procedures and maintain accurate client records.

Qualifications

• Strong customer service and professional telephone skills.
• Experience in finance, banking, healthcare claims, insurance, retirement benefits, or 401(k) services.
• Familiarity with financial transactions and payment systems.
• Excellent attention to detail and ability to manage multiple inquiries.
• Must be comfortable working flexible rotational schedules, including night and overnight shifts.

Requirements

• Initial 6-month contract.
• 24/7 operations — 8-hour rotational shifts, including day, evening, overnight, weekend, and holiday shifts.

Benefits

• This is an excellent opportunity to build your career in benefits and financial services while working remotely.