[Hiring] Customer Service Representative @ibex

Role Description

As a Customer Service Representative, you’ll play an essential role in helping members schedule non-emergency medical transportation. You will handle inbound calls (and some outbound calls) from members, healthcare facilities, transportation providers, and health plan partners providing excellent service and ensuring rides are arranged smoothly and accurately.

We’re looking for positive, dependable individuals with great communication skills and a “can-do” attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential just as much as experience.

What You’ll Do:

• Answer inbound calls and assist members with scheduling or updating transportation
• Confirm member eligibility and accurately enter ride details
• Address questions and resolve issues related to transportation services
• Identify additional member needs and provide appropriate support
• Collaborate with internal teams to resolve real-time challenges
• Meet and exceed performance goals, including response time, accuracy, and customer satisfaction

Qualifications

• Strong verbal and written communication skills
• Ability to follow a structured call flow or script
• Empathy and professionalism when supporting members or guardians
• Computer proficiency
• Excellent problem-solving skills and composure under pressure
• Full-time availability and reliability in managing a steady workload

Requirements

• Must be 18 years or older
• High School Diploma or GED required

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile Cell Service
• $500 Employee Referral Bonus
• Employee PerkSpot Discounts (retail, travel, dining, and more!)