[Hiring] Customer Service Representative @Med A/Rx

Role Description

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Qualifications

• High School Diploma or GED
• Minimum 1 year of experience in a customer service, call center, healthcare support, administrative, or office-based role
• Minimum 1 year of experience working in a Work-From-Home environment
• Demonstrated reliability, consistent attendance, and commitment to meeting performance expectations
• Experience working in a fast-paced, performance-driven environment with production or quality expectations
• Strong computer skills with the ability to navigate multiple applications and systems simultaneously
• Experience using Microsoft Outlook, Word, and other business applications
• Ability to communicate professionally and effectively by phone and in writing
• Demonstrated reliability, attendance, and a stable work history
• Ability to work independently while maintaining productivity in a Work-From-Home environment
• Ability to maintain a private, secure workspace and meet company internet requirements

Requirements

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Benefits

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities