[Hiring] Customer Service Representative @First Bank

Role Description

This is a remote position; however, preference will be given to candidates who reside in the state of Missouri.

Hours:

• Monday through Friday: 11:00 AM - 7:30 PM CST
• Rotating Saturday shift: 9:00 AM - 5:30 PM CST (every third Saturday)
• When scheduled to work a Saturday, employees receive one weekday off during that same week.

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.

In this Role You Will:

• Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contribute to the accomplishment of individual, team and First Bank performance goals.
• Learn internal systems, processes and master quality service standards.
• Make connections with First Bank team members with whom you will be interacting most frequently.

Qualifications

• High school diploma or general education degree (GED) required.
• A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
• Previous contact call center experience preferred.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.

Requirements

• Compensation Disclosure: The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors.
• First Bank generally does not hire at or near the top of the stated range.
• The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions.
• A reasonable estimate of the current pay range is $16 - $18.50 per hour.