[Hiring] Customer Service Representative @Alpha Iota BPO Sdn Bhd

Role Description

• Respond promptly to inbound leads received through acquisition campaigns via Messenger, Telegram, WhatsApp, and other designated communication channels.
• Answer inquiries professionally and provide clear information about the process, requirements, and next steps.
• Guide participants through the required verification steps and assist them throughout the process.
• Monitor and follow up with active participants to ensure they progress smoothly through the required milestones.
• Coordinate closely with local operations teams to track participant status and provide timely updates.
• Maintain accurate records of participant interactions, progress, and follow-up activities.
• Build positive communication with participants and provide timely support to encourage continued engagement.
• Perform other ad hoc customer service and operational duties as assigned.

Qualifications

• Diploma, Degree, or equivalent qualification in any field.
• Previous experience in customer service, sales, communication, or a related role is an advantage.
• Strong verbal and written communication skills with the ability to communicate professionally with different individuals.
• Highly responsive and able to handle inbound inquiries in a timely manner.
• Strong attention to detail and ability to follow processes accurately.
• Good organizational and follow-up skills to manage multiple participants and ongoing conversations.
• Ability to work independently with minimal supervision.
• Comfortable communicating through messaging platforms such as Messenger, Telegram, and WhatsApp.
• Positive attitude with a willingness to learn and adapt to established processes.
• Verbal and written communication skills in English.

Benefits

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Motivating and Supportive Teams
• And lots more!

Company Description

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers.