[Hiring] Customer Service Representative @CELC

Role Description

CELC are seeking a reliable and professional Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive customer experience through various communication channels.

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information about products and services
• Resolve customer complaints and escalate issues when necessary
• Maintain detailed records of customer interactions
• Process orders, forms, applications, and requests
• Follow company communication guidelines and procedures
• Ensure customer satisfaction and build strong relationships

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• Basic computer skills (email, data entry, CRM systems)
• Problem-solving skills and attention to detail
• Previous customer service experience is a plus (not required)
• High school diploma or equivalent

Requirements

• Fully remote position
• Flexible schedule options available
• Competitive hourly pay

Benefits

• Supportive team environment
• Opportunities for growth and advancement
• Training provided