[Hiring] Customer Service Representative @Uproot Clean

Role Description

Love helping people and solving problems fast? We’re looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands-on role where responsiveness, empathy, and execution matter every day.

This is a high-volume, execution-focused role. You will manage day-to-day customer interactions across multiple channels, ensuring fast, accurate, and human responses. You are not just answering tickets—you are shaping how customers experience the brand.

Qualifications

• You communicate clearly, empathetically, and efficiently.
• You are comfortable handling high volumes of customer interactions.
• You stay calm under pressure and solve problems quickly.
• You pay attention to details and don’t let things slip.
• You take ownership of issues until they are fully resolved.
• You are comfortable working independently in a remote environment.

Requirements

• Experience in customer service (ecommerce or DTC preferred).
• Strong written communication skills in English.
• Experience handling social media interactions is a strong plus.
• High attention to detail and ability to multitask.
• Comfortable working in fast-paced environments.

Benefits

• Fully remote.
• Paid time off.
• Flex days - enjoy an extra quarterly day off to unwind and recharge energies whenever you desire.
• Ownership & autonomy - trusted to build and execute strategy.
• Professional development - opportunities to learn and grow with the business.