[Hiring] Customer Service Representative @5centsCDN

Role Description

Are you someone who is known to be motivated enough to not just change the world, but build a better one? Well, this might be the perfect opportunity for you. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain the problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company's gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade the customer to reconsider the cancellation.
• Inform customers of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quotas.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma.

Company Description

Our CDN company is dedicated to providing A-grade services with their bandwidth pricing starting at 5 cents per GB. To move in, the clients don't have to make any commitments, sign any contracts, or pay for the setup. Currently, we are proudly serving 2000+ clients that consist of OTT, IPTV, ad agencies, gamers, government agencies, NGOs, and major TV channels.

• Customers are enabled to access any of our 1200+ PoPs located across the globe.
• Our integrated multi-CDN network allows you to connect to end users with minimum latency limited to the peering relationships of our partners.
• The advanced, next-generation-centric services and network infrastructure not only help you to connect to your end-users within their ISPs themselves but also ensures fast, secure, and affordable content delivery.